Grupo Palo Alto LLC Terms of Service
Effective Date: May 15, 2025
Welcome to Grupo Palo Alto LLC! These Terms of Service (or “Terms”) cover how you can use our website and book our travel services, like group tours, MICE events, or VIP programs. By using our site or services, you’re agreeing to these Terms, so please give ‘em a read. Questions? Call us at +1 650-645-5149 or email [email protected].
Using Our Services
You must be 18 or older to book with us or use our site.
You agree to give accurate info when booking or contacting us.
Our services are for personal or business use only—no reselling or misusing them.
Booking & Payments
When you book a tour, conference, or other service:
You’ll get a confirmation with all the details (check it carefully!).
Payments are due as outlined in your booking agreement. We accept credit cards, bank transfers, and other methods via secure processors.
Prices include what’s listed in your itinerary—anything extra (like tips or personal expenses) is on you.
Some bookings need a deposit, which might be non-refundable (see our Refund Policy below).
Cancellations & Changes
If you need to cancel or change your trip, let us know ASAP. Fees depend on the timing and our Refund Policy.
We might have to change itineraries due to weather, safety, or supplier issues. We’ll do our best to offer similar options and keep you posted.
If we cancel a trip (rare, but it happens), we’ll refund you or offer an alternative, per our Refund Policy.
Your Responsibilities
Make sure you’ve got valid passports, visas, and vaccinations for your trip. We’ll guide you, but it’s on you to comply with travel rules.
Behave respectfully during our tours—no disrupting the group or breaking local laws.
Follow safety instructions from our guides or partners.
Liability
We work hard to make your trip awsome, but:
We’re not responsible for things outside our control, like flight delays, natural disasters, or supplier hiccups.
You’re responsible for your personal belongings and actions during the trip.
Our liability is limited to the cost of your booking, unless required otherwise by law.
Intellectual Property
Our website, logos, and content are ours. You can’t copy or use them without permission, except for personal use like viewing or booking.
Governing Law
These Terms follow California law. Any disputes will be handled in Palo Alto, CA courts, unless local laws say otherwise.
Changes to These Terms
We might tweak these Terms if our services or laws change. We’ll post updates on our site, so check back now and then.
Contact Us
Need to talk? Reach out:
Email: [email protected]
Phone: +1 650-645-5149
Address: 660 Stanford Shopping Center, Palo Alto, CA 94304, US
Thanks for choosing Grupo Palo Alto—let’s make your trip epic!