Last Updated: May 15, 2025
At Grupo Palo Alto LLC, we’re all about crafting amazing travel experiences, and we take your privacy just as seriously. This Privacy Policy explains how we collect, use, and protect your personal info when you visit our website, book a tour, or get in touch with us. If you’ve got questions, reach out at +1 650-645-5149 or [email protected].
What We Collect
We collect info you give us directly, like:
Personal Details: Name, email, phone number, and address when you book a trip, fill out a form, or contact us.
Payment Info: Credit card details or other payment methods (handled securely through our trusted payment processors).
Travel Preferences: Stuff like your dream destinations or dietary needs to tailor your trip.
Website Usage: Things like your IP address, browser type, and pages you visit, collected via cookies (more on that below).
We don’t collect more than we need, and we never snoop around for info you didn’t share willingly.
How We Use Your Info
We use your data to:
Book your tours, conferences, or VIP experiences and keep you updated.
Send you travel confirmations, itineraries, or special offers (only if you’re cool with it).
Improve our website and services by seeing how folks use it.
Respond to your questions or fix issues when you reach out.
Comply with legal stuff, like tax or travel regulations.
Cookies & Tracking
Our website uses cookies to make things smoother—like remembering your preferences or tracking site traffic. You can say no to non-essential cookies through your browser, but some features might not work as well. We also use Google Analytics to see how our site’s doing, but we don’t track you across the internet or sell your data.
Who We Share With
We only share your info when it’s necesary, like:
With travel partners (hotels, airlines, local guides) to make your trip happen.
With payment processors to handle your bookings securely.
If required by law, like for tax purposes or government requests.
We don’t sell or rent your info to third parties for marketing. Ever.
Keeping Your Data Safe
We use top-notch security—like encryption and secure servers—to protect your info. But, no system’s 100% foolproof, so we do our best to stay ahead of risks. If something goes wrong (like a data breach), we’ll let you know ASAP and take action.
Your Rights
You’ve got control over your data. You can:
Ask to see what info we have about you.
Request corrections if something’s wrong.
Tell us to delete your data (unless we need it for legal reasons).
Opt out of marketing emails anytime.
Just email us at [email protected] or call +1 650-645-5149 to make a request.
International Transfers
Since we plan trips worldwide, your info might be sent to other countries (like when booking a hotel in Italy). We make sure any partners we work with follow strict privacy rules.
Changes to This Policy
We might update this policy if laws change or we add new services. If we make big changes, we’ll post a notice on our website or email you. Check back here for the latest version.
Contact Us
Got questions or concerns? Reach out:
Email: [email protected]
Phone: +1 650-645-5149
Address: 660 Stanford Shopping Center, Palo Alto, CA 94304, US
We’re here to help make things clear!